Outsourcing of SAP production support operations helps organizations focus more on their core business processes. For an organization to reap the maximum benefits of outsourcing its SAP production support operations, it is very important to carefully carve out a support trategy right from the implementation phase. Outsourcing of SAP operations is a key strategic decision for organizations with a vision of efficient,cost effective and innovative SAP solutions. It is key that an organization bears in mind the 5Ws and 2 Hs – Why to outsource, What to cover, When to start, Who to work with, Where to start, and How to manage and How to work – before making a final decision on outsourcing its SAP production support operations.